At PDR, we provide various kinds of technical and sales support to existing and prospective customers of our products including,
• Data and product information
• Installation and calibration support
• SMT Rework Process support
• Maintenance and warranty support
• Upgrades and software update support
PDR has factories based in the United Kingdom and the USA, with further regional offices in France. To support our customers, we provide a Gold Standard Sales and Technical Support service from our PDR offices plus a global network of professional sales/support partners.
We strive to continue support for a long time after any warranty periods elapse and as an example, even one of our oldest systems, No. 0241 from 1988, still comes back for service work. Also, we do our best to offer upgrades to existing PDR systems, helping to extend their useful lifespans as frontline equipment, beyond 5 and 10 years.
If you do require technical support for any reason, please feel free to email PDR Support at firstname.lastname@example.org. We will then process your request directly or by connecting you with your most local PDR contact.